Damage Management Policy

Purpose

Bcfares.com is committed to assisting customers with travel-related issues that may occur during the booking or travel process.

This Damage Management Policy explains how we handle reports involving damage, loss, or problems associated with baggage, travel arrangements, or services provided by third parties.

1. Baggage Damage

If baggage is damaged during air transportation, the passenger should report the issue to the operating airline as soon as possible.

The airline generally controls the baggage claim process and determines eligibility for compensation or other remedies under its applicable policies and the law.

Passengers should retain:

  • The damaged baggage
  • Baggage tags
  • Boarding passes
  • Receipts
  • Photographs of the damage
  • Property Irregularity Reports or other airline documentation
  • Other relevant evidence

2. Lost or Delayed Baggage

Lost or delayed baggage should be reported directly to the operating airline or its baggage service office as soon as possible.

Bcfares.com may assist customers with general guidance when appropriate, but the airline generally controls the claim and investigation process.

3. Damage to Personal Property

Passengers should report damaged or missing personal property to the airline, airport, transportation provider, hotel, or other responsible service provider as applicable.

4. Travel Service Issues

If you believe a service arranged through Bcfares.com was not provided as expected, contact us promptly and provide details of the issue.

We may request supporting documentation so that we can review the matter and, where appropriate, communicate with the relevant service provider.

5. Third-Party Responsibility

Bcfares.com does not control the operations of airlines, airports, hotels, transportation providers, or other third parties.

Claims arising from the operation of a third-party service may be subject to that provider's policies, terms, and applicable law.

6. Reporting an Issue

When reporting a problem, please provide:

  • Your name
  • Booking or ticket reference
  • Date and location of the incident
  • Description of the issue
  • Supporting photographs or documentation
  • Relevant receipts or records
  • Any reference number issued by the airline or provider

7. Time-Sensitive Claims

Some travel-related claims are subject to strict reporting deadlines established by airlines, insurance policies, transportation laws, or other applicable rules.

Customers should report issues as soon as possible and should not wait for Bcfares.com to initiate a claim if the responsible provider requires immediate notification.

8. No Guarantee of Compensation

Submitting a complaint or report does not guarantee reimbursement, compensation, replacement, or another remedy.

The outcome will depend on the applicable airline or provider policy, supporting evidence, fare conditions, and applicable law.